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One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. The complaint was reportedly filed by a Wisconsin man named. Please add me I have communication and documentation to prove stub hub is just keeping my money. StubHub has not responded to the lawsuit. Required fields are marked *. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Please add me to this class action against STUB HUB. I was a part of this fiascoplease add me. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. The Court has not decided who is right. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Less than two weeks later, StubHub amended its policy. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. No refund or voucher has been offered. Under normal circumstances, these processes are manageable. Let us know in the comments! https://topclassactions.com/wp-admin/admin-ajax.php. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. But, as an alternative, the 120% off coupons were also available. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. 24/7 customer support: | A link has directed you to this review. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Print. Its policies are not just designed to protect consumers. It also points to a recent spike in e-ticket sales, which increased ticket prices. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Top Class StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. I will never use Stubhub again. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. All of these happen in 10 minutes. All rights reserved. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. StubHub has my $253 for tickets I sold. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. administrator or law firm. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. 19. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. He was offered a coupon that was worth 120% of the original price. Despite the alleged deception, the company's policies did not reflect the actual . Required fields are marked *. New cases and investigations, settlement deadlines, and news straight to your inbox. "If you have tickets to a show that is postponed, you will be able to select your refund . The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The Hollywood Reporter is a part of Penske Media Corporation. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. The new policy offerers a coupon. Click. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. Your email address will not be published. The NHL postponed its season on March 12 in the massive wave of. It also asked for a reinstatement of the pre-March 20 refund policy. Who should shoulder those cancellation costs? Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. The U.S. Ive used Stubhub for over 4,000 transactions. The federal court ruling in the case is a consent judgment between the parties. your claim status, claim form or questions about when payments are The next day, I received a $500 charge. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Things You Should Know. However, it will likely face a significant amount of litigation. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Paul Sawers / VentureBeat . Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. 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StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. I call Stubhub. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. All Rights Reserved. The plaintiffs may also opt to file a lawsuit on their own. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. I bought 2 tickets to a concert in SC that was cancelled. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Top Class Actions is a legal news source StubHub is an eBay company that began selling and reselling event tickets in 2000. In response, he received a refund in the form of a coupon worth 120% of the original price. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. I purchased tickets via StubHub for a concert 3 months in advance. StubHub stopped guaranteeing cash refunds. Thank you, you have successfully subscribed to our newsletter! Still have tickets to the cancellation. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. He also is very certain that the game is sure to be canceled. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. Those with tickets to canceled events will get a credit of 120% of the purchase price. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. status of any class action settlement claim. Get buying tips about Ticket Websites delivered to your inbox. Again, there is another confusion about listing a ticket for sale. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. The complaint claims that the company did not offer refunds for tickets to canceled events. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . If the show ends up being cancelled you will receive a refund. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. THEY LIE. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. StunHub has to be the worst company in the history of companies for customer service. Save my name, email, and website in this browser for the next time I comment. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Please add me. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. StubHub is a scam and a fraud. The reasoning is due to the financial impact form coronavirus. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. The suit also calls for a return of customer trust. Easy sales process: Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. However, you've agreed to the terms and conditions of Stubhubs sale policy. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). They too should be held accountable. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Gender Discrimination against Transgender and Nonbinary People. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Not at all a criminal case. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company When I called them on itthey said it was my fault and I have to resell the tickets. Please be patient. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Tickets are 100% guaranteed by FanProtect. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. All eligible Settlement Class Members will receive an award upon submitting a valid claim. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. And the seats they offered were listed for $30 less than the ones I purchased. expected to be mailed out. Payments will be provided if the Court approves the Settlement and after any appeals are resolved.