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I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. Saxonbrook Medical Practice in Maidenbower, Crawley, has opened the doors to its dedicated vaccination unit. National survey results demonstration that satisfaction was below average in this area, however on the day of inspection patients told us there had been recent significant improvements with this. I visited the surgery to see a Doctor and wore my mask as asked to but in the waiting room was a, Although the surgery is very stretched due to demands on the service, I have always found the staff, Called to get an appointment for my 2 year old, everyone was so helpful and caring! I am very sorry to hear that you have been having a bad experience with the surgery and there being a delay in us receiving information from the hospital. There are over 5,450 part-time careers in Crawley waiting for you to apply! Saxonbrook Medical Centre has medical staff of 6 to cater to your healthcare needs. I am delighted to hear that you have been pleased with the service and care the surgery team have provided for your mother. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. Crawley RH10 9XA, Betts Way, Freedom Works, 1st Floor, Astral Towers. The practice had made improvements in mandatory training attendance for staff with the development of a range of training available including online and some in-house sessions to ensure that training was timely. Diabetes - Managing Blood Glucose Level (HbA1c). Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. Thank you, Saxonbrook Medical. 14 Haslett Avenue West Will have to go to a walk in center! The practice has introduced a new system where you have to make an appointment online. 14 Haslett Avenue West Saxonbrook Medical Centre GP has total 19591 registered patients, out of this there are 9756 female registered patients and 9835 male registered patients. New part-time careers in Crawley are added daily on SimplyHired.com. Before you make your choice you can read more about our cookie policy. Care Coordinators work with GPs and other primary care professionals within the network to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers. The practice proactively sought feedback from staff and patients, which it acted on. 4. This has been shared with the Patient Services Manager who will speak with the team regarding dealing with complaints. PRESS RELEASE: 26th March 2021. All staff members are fully aware of their Information Governance responsibilities and are subject to stringent training and auditing procedures. If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. RH10 7QH Social Prescribers connect people to community groups and agencies for practical and emotional support and complement other approaches such as care navigation and active signposting. Latest reviews for Saxonbrook Medical Centre. We will use a cookie to save your choice. Map, Ask a Doctor Saxonbrook Medical Centre Overview Overview How to register with this GP surgery Ratings and reviews Leave a review ! The information on this page is for informational purposes only, and does not substitute medical advice. Ask the Practice Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. The provider was aware of the requirements of the duty of candour. On 8 November 2016 we undertook a further comprehensive inspection. Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . Saxonbrook Medical Surgery Practice Information Please find more information on our practice in our Patient information leaflet. A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. RH10 7QH Afternoon Christopher. Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. We have a district nurse team attached to Saxonbrook Medical. saxonbrook medical email . I have passed your feedback to the team who will be delighted to hear it. Maidenbower SurgeryTel: 01293 450400Fax: 01293 450419, Northgate SurgeryTel: 01293 450400Fax: 01293 450419, Maidenbower Surgery Map, Northgate Surgery Thank you to all the staff, Report review titled excellent staff as unsuitable, Good Afternoon Lyn, thank you for your review. They were rated as good in caring. I have made the management team aware that you will be in contact. Please do not send any patient information to this email address. Report review titled Practice playing Russian Roulette with peoples health! PRESS RELEASE: Wednesday 15 December 2021 Saxonbrook Medical Centre in Crawley is set to host the booster programme's first 24-hour vaccination clinic in the South East this weekend, as it responds to the increased demand from local residents. However I understand that on this occasion this has not been the case for your husband and this is something we would like to like to look into urgently for you. However, these issues were adversely affected by changes within the practice including relocation, an influx of patients registering with the practice from a local walk in centre and a high proportion of patients from hard to reach groups. Saxonbrook Medical Centre has not yet replied. Patient Satisfaction with GP Practice Appointment Times. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, Patients can view detailed coded records online, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Please note on the form that you have sent these details in reply to your online review response. Saxonbrook Medical Northgate Surgery is one of the leading GP practice in Crawley and it is located at Cross Keys House, 14 Haslett Avenue West, Crawley, West Sussex, RH10 1HS. as unsuitable. Health and safety, legionella, electrical testing and equipment calibration had been addressed through this process. Thank you so much for taking the time to post this kind and positive review. yes it takes a time to get through on the phone understandably as the surgery has staff on sick leave and shortages but the staff are doing their best. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. However please contact us via our website contact the practice option and leave your husbands details and we will contact him to discuss the situation and resolve. Sarah, Management Team. I would also like to apologise for the service received when calling to the Practice. Continue to work to improve patient outcomes (QOF) within the practice. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. Click the title bar on any of the report introductions below to read the full entry. If you call for help you don't get it. There was an open and transparent approach to safety and a system in place for reporting and recording significant events. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. We are looking for a salaried GP or an associate partner to join our welcoming, hard working and forward thinking team. Sarah, Management Team. | Saxonbrook Medical is a company based out . Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. Saxonbrook Medical: details with 62 reviews, phone number, work hours, location on map. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. General Practice in Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. Patients can contact Saxonbrook Medical Northgate Surgery at 01293 450400 for appointments. That is just two of several things that have gone awry recently. review titled Impossible to get appointments, review titled Great HRT knowledge and support. Due to the increase of minor illness, Strep A, Scarlet fever and staff illness unfortunately demand is very high, please bare with us when trying to get an appointment. FCPs can assess, diagnose, treat and manage musculoskeletal (MSK) problems and discharge a person without a medical referral. 62.12% detected by practice, out of 66 new diagnoses. If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. West Sussex Reply. I am pleased to hear that the service you have received all round has been positive. My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP ..not arrived apparently and a referral for cataracts operations sent from opticians for my husband .not arrived apparently. So let's hope its not cancer. Consult your healthcare provider! All 3 GPs have been outstanding with their knowledge, understanding, patience and support. Saxonbrook Medical Centre Please note eConsults are only available between 08.00am - 06.00pm on Monday to Thursday and 08.00 - 03.00pm On Fridays You can submit a request again from 8am today. I am delighted to hear you have never had a bad experience and the staff are always so helpful. To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . As this is an anonymous platform I am unable to contact you. If you call for help you don't get it. The areas where the provide should make improvements are: Ensure that induction records are complete for new staff. The design of this healthcare email is interesting and the content is very clear and precise. yes it takes a time to get through on the phone understandably as the surgery has staff on sick leave and shortages but the staff are doing their best. Drop your competitors from your business page. Thank you to all at Saxonbrook. Without fail, the screen just says "no appointments" and staff refuses to help over the phone. Mental health performance was below average; however the practice had developed a dedicated mental health and wellbeing service which had recently won national awards. West Sussex Contact us Address Cross Keys House 14 Haslett Avenue West Crawley West Sussex RH10 1HS Get directions (opens in Google Maps) Phone Reception 01293 450400 Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 26 October 2016 The Doctor that has looked after my Mother has an understanding manner of her age and independence RH10 1HS Maidenbower Square I would also like to apologise for the service received when calling to the Practice. Care Quality Commision Clinical Commissioning Group Contact Us Home Visits How To Prepare For Your Consultation Language Assistance Opening Hours Policies and Procedures Training Practice Vacancies If you are unable to do this online please give your details to reception over the phone or at the reception desk. Closed for Training 10th November 2021 Both surgeries will close at 12:30 today for staff training. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! We've put some small files called cookies on your device to make our site work. Impossible to get any appointments as Im being told to check in the morning between 08:30 and 08:40. Please see Saxonbrook.net for all non-urgent enquires. Crawley Saxonbrook Medical is managed by Saxonbrook Medical. Post code: RH12 0DD Courtyard Surgery - Salaried GP. 14 Haslett Avenue West Crawley West Sussex. We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. Before you make your choice you can read more about our cookie policy. Ensure that all aspects of underperformance in the national GP patient survey are addressed, including areas such as patients not feeling involved in the planning of their care. 811 were here. How to get to Saxonbrook Medical Maidenbower Surgery by Bus? Login Register . American College of Sports Medicine Oded Bar-Or International Scholar Award American College of Sports Medicine. What is happening? I am sorry to hear that you have been having trouble getting an appointment for a medication review. West Sussex Thank you for your review, I am very sorry to hear that your husband has had a problem in getting an appointment. 840 were here. We would like to look into this for you and get it resolved asap. Your post in anonymous so I am unable to contact you directly. GP. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. Saxonbrook Medical Centre Replied on 10 January 2022 Thank you for taking the time to post a review. its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. Patients can contact Saxonbrook Medical Centre at 01293 450400 for appointments. Appointments Consult a clinician, routine appointments, sick notes and more. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Patient outcomes were mixed, with some areas of performance below average, such as in relation to asthma and chronic obstructive pulmonary disease. Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. Ask a Nurse Menu The Medical Staff Organization (MSO) Medical staff members are those licensed healthcare providers (physicians, nurses, allied health professionals, and other healthcare workers) who are authorized by the state law and hospital's bylaws to provide medical care within a healthcare establishment. review titled Practice playing Russian Roulette with peoples health! Information about services and how to complain was available. Map, Ask a Doctor The practice was rated as requires improvement for safe, effective, responsive and well-led services and overall. An exciting opportunity for an enthusiastic GP to join our town practice on a full or part time basis. Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. Report review titled Dissatisfied as unsuitable. This email design is easy to digest and very attractive. Theyve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected. The process for managing complaints had improved with evidence of patient apologies and the identification of trends. These roles include: Clinical Pharmacists work as part of the multidisciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas. Menu I am very grateful to be a patient at this practice and receive the excellent care from both clinical and non-clinical staff. The practice has introduced a new system where you have to make an appointment online.