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As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. Be specific with your answers they want examples What would you bring? By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Great! A strong communicator? We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. All in all 4 weeks from application to offer How to apply. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. I interviewed at Qantas (Sydney) in Sept 2018. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. engine failure and some CTA radio work Exp. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Did you strive to go above what was required of you? ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". "I would not have any issues with the dress policies that you have in place for your staff. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. I applied online. Why do you want to be a customer service agent? What was your favorite team work and what did you do for it. Excellent! Deals on Qantas flights across a range of Australian and international destinations. Why were you the one who took the initiative to solve this problem? Interviews for Top Jobs at Qantas. In my current job, I work the phone lines for incoming service calls. If you're successful in being short-listed, you'll be invited to attend an assessment. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Designed for small to medium businesses. That's definitely very impressive. The process took 9 months. Establish customer relationships and follow up with customers, as needed. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? Great job! I applied online the Qantas website and I got an email about a week later for chat interview. Nice job! Part-time. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. I applied online. Further details of this will be explained to you during the recruitment process. I applied online. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Applicants must have obtained unlimited working rights. The more details, the better! Did you develop an action plan with them? I interviewed at Qantas (Sydney) in Jun 2017. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. The key point here is to be active in the group and show the assessor you are able to work within the group. No in-depth technical questions were asked. . It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. Find information on travel requirements and more. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. In this role, I also took orders and handled customer inquiries and complaints. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. Bookcar hire,car specials, commercial vehiclesandairport transfers. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. Competitive salary and shift penalties. This takes place over the phone or online and gives management a better sense of the candidate. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. I interviewed at Qantas (Melbourne). As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. It was 5 questions about customer services. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. What was different about these new timesheets that made the employees actually fill them out? Earning points couldnt be easier. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". The number and type of interviews across the segments will vary. Track updates on extreme weather or other major issues that may impact your flight. Mar 3, 2023 - 5.44pm. It is just talking into the computer or phone (depending on what you use). Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. We had to come up with an ad campaign for Qantas. Discover how you can start earning great rewards and savings simply for running your business. Dates shown above are approximate. Search and book from over 15,000 cruise itineraries. I applied online. If successful, hopefuls move on to a second round of interviews that typically take . The medical costs approximately $450. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Have you ever had a difficult situation with a customer and how did you resolve it? Online application and then I was invited to submit an online interview which consisted of about 6 questions. The Qantas Airways reservation number is ^1:832:460:1113^. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. 1. I applied online. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Step 6; Invited to do a medial. A poor customer experience and how did you handle 2. Payment from customers definitely could be in person at the airport, so having experience here is a plus. What would you bring? Use your points for flights, upgrades, hotels, or car hire. From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. Step 2; Invited to do an automated questionnaire. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. During that one-on-one meeting, did your coworker explain their perspective? The minimum age requirement is 18 years. The process took 4 weeks. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Expiry 03 March 2024 Firm price, if the ad is up the item is available. A poor customer experiences and how did you handle it. 107 jobs. Benifits outstanding. Choose the seat that suits you before you get to the airport on Qantas operated flights. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. I would soak in all in-person training and any online module training that I would be put through during my orientation. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer.