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I ordered a game off of Mercari and the seller shipped it. Sorry to hear that. Buyers can request cancellation directly from the Order Status page. Not cool that I'm having to fix a problem that Mercari is responsible for. Im curious if Mercari will end up fixing this for you. They have 24 hours to respond to the cancellation request. mercari seller cancelled and relisted. Youll be able to use the same coupon toward your next purchase. Uncategorized. Mercari does not reimburse sellers that ship an item after the order was cancelled. I purchased an iphone and mercari canceled it before it was shipped I sold an item on Mercari on *****. This happened to me once too. Stolen credit card? The item went to another buyer. Mercari cancelled item, has been shipped to buyer, it says that seller cancelled. I'm ready to report them to the Better Business Bureau and also pull all of my products off them and just focus on my Ebay store. The buyer messaged me asking if I could "please ship today." Mercari itself is a legit e-commerce marketplace to buy and sell products. and our No answer. This is the Level 2 or double whammy of the previous type of scam. Yes take a video of you opening if you can in case they sent something else back! mercari seller cancelled and relisted. When I get a chance, I'll be filing a formal complaint to Mercari letting them know this Berthel P. needs an attitude change or a chop. If this unfortunate case happens to you, make sure to let Mercari know about it within 24 hours (as soon as possible is best, and don't forget to enclose clear photographic evidence). The item was delivered on *****. Abide by the marketplace guidelines. To cancel an item, select the item you wish to cancel and select the 'cancel order' option. I had a buyer once ask to cancel when I had already dropped it off and I called around and wasted roughly 30 mins trying to get in touch with someone at usps before they told me about the paperwork and ridiculous fee. Buyers can ask to cancel an order any time before it ships or if the tracking hasn't updated for 7 days. If the former, you are not the label purchaser and should not have been doing any intercepting. But it is precisely for this reason that you should be careful! We often link to other websites, but we can't be responsible for their content. Under the Distance Selling Regulations, it states that I have a right to; - have goods or services provided within 30 days after the order was sent, unless otherwise agreed. A cancellation fee may be applied if the item is cancelled because: I forwarded this information to Mercari and their response was, "Paying for the shipping should be between the seller or user. may have crossed every seller's mind when the Japan-originated online marketplace first started creating a buzz in the US. Or did you ship on your own? Ans:Yes, Mercari's services are available in the USA only. Selecting `Cancel` on the item you want to cancel 3. In addition, it has 50 million app downloads and more than 350,000 list generations daily. The buyer on the last merchandise sold is happy with their purchase and rated the seller 5 stars. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Tracking looks like the package didn't get intercepted, but I did my job and have a case # for interception. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter. Grr! Hopefully it turns out in my favor because for some reason my mind told me to wait in the long line to get the UPS receipt and I did. If the seller doesnt confirm the shipment or respond to the cancellation request within 24 hours, well refund the original form of payment. I'm not too pleased. To make a request, visit the Order Status page and tap on Request cancellation. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The question, "Is Mercari legit?" Last time I ok-ed it to be cancelled though, it went on my reviews. Answer (1 of 2): You are in control after three days. Because ratings cant be submitted for a cancelled transaction, order cancellations appear under the reviews of the user who cancelled. If you wanted to intercept the package then it should be sent back to you without asking for any other fees but if they do then you need to pay for it." ', Press J to jump to the feed. A buyer can also cancel an order if the seller hasn't shipped the item after 7 days. Carefully package your items with the right box size and shipping label to avoid any buyer's claim of the returned item being damaged on the way back to you. They're actually recognized by the American Bar Association's Louis M. Brown Award for Legal Access. He sold something to someone on Mercari and had to cancel the order after the package was shipped and would like usps to reroute it back to him. This is the worst customer service I have ever seen. Click "request cancellation" and choose a reason for the cancellation request. If they do that, when you get it take lots of pics when you open it. did you wait 7 days before you shipped? Itll even get an updated expiration date! could tell you why Mercari had to cancel that user and the sale. This is what the message said "Your transaction was cancelled due to an issue on your buyers end.". I'm pretty much known to always ship same day so I didn't have a problem with that. Mercari says they try to make sure both the buyer and seller are treated fairly, but it's still up to the seller in the end unless a situation requires Mercari to step in. They make matters worse for sellers by returning your item in an altered/ruined/soiled condition or sending a different, inferior (or gasp, a counterfeit!) I updated my original comment. Tracking shows that my package was accepted by USPS an hour before my order was cancelled. Ans:Yes, Mercari is a legit website to sell and buy products from. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mercari sent me on a high-pressure run to UPS Store to get my package back before they closed. However, once you've rated a seller, a refund cannot be requested. Carefully package your items with the right box size and shipping label to avoid any buyer's claim of the returned item being damaged on the way back to you. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. In these cases, buyers will not be re-charged for the item. Keep scammers at buy with these smart moves: Strive to establish and maintain an excellent seller reputation on the platform. An "order cancelled" message on Mercari means that the transaction between the buyer and the seller has been canceled. Contact them and include the tracking info. Create a seller profile with sterling ratings and feedback from happy customers who've had great experiences shopping your closet this would intimidate potential scammers. Agreed, Super irritating tho! This could be for a variety of reasons, but is likely due to the buyer not being able to pay for the item or due to some kind of issue related to the transaction. So I have all the proof I need to show them that it was shipped. Sounds like the transaction was cancelled by Mercari for reasons like your buyer had account problems (probably with their credit card, bank account, etc.) Even if I get the product back, I'm not being reimbursed for the packing materials and gas I used to drop off the shipment. Never got a response on what happened on Mercari's end though. I will not tolerate big guys stepping all over us little people. That notification only shows up when you cancel the order. Mercari sent me on a high-pressure run to UPS Store to get my package back before they closed. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. If you need to cancel an order or reservation, make sure you check out DoNotPay. Or edit and update an existing listing with pictures of the items the customer wants to buy. I just marked the item as shipped and messaged the buyer to let them know I had shipped the item earlier that day but just had been too busy to select item shipped. I told them they could open a return request with Mercari if they wanted to once they received the item. WTF, I NEVER WANTED TO INTERCEPT THE PACKAGE in the first place, this is something Mercari requested I do and now they are acting like I should be responsible for all of this. With pirate ship, you cannot refund a label after it has been scanned from what I've read. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. However, the actual time it takes for the refund to be available in your account will vary depending on the payment method used. But it's worth a shot. The buyer's user account probably didn't have funds or they got booted for some kind of other behavior (under-age, wahtever). Depending on the situation, the cancellation process can be slightly different. I'm asking on behalf of my boyfriend. Lesson learned, if Mercari coerces you to intercept a package you already mailed it out when clearly they are at fault, ignore them and let the package reach it's final destination. They laud you for being a fast shipper then penalize you for shipping fast smh at Mercari. If you already shipped the item, you can confirm shipment by tapping "I shipped it" from the Order Status page. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. After the request is made, sellers have 24 hours to either confirm theyve shipped the item or approve the request for cancellation. To view your available coupons go to Profile > Settings > Coupons. Yes, you can cancel a Mercari order before it ships. Service 642. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. No. Once you open the Mercari app, youll want to press the icon on the top left corner. 'In honor of imnotlegolas for starting this subreddit. I got home less than an hour later and I logged in to to confirm shipment and I couldn't find my listing any where. Option 3. Maybe it's too confusing, or you just don't have the time to deal with it; they're there to handle it for you. It works with Poshmark, too! USPS: $4.60; FedEx: $9.99; UPS: $9.99; Packages 9oz to 1lb (16oz . and Mercari HAD to boot them. Add the cost of the items and make that the new listing price. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: And what is not eligible for return or refund: Almost all above points allowed for return/refund item not as described, undisclosed damage, incorrect/missing item could easily be prevented by the seller through complete, honest product descriptions. Either way, canceling an order can be quite a hassle, especially if the company is vague about how you can do it. Maybe even open a separate case in hopes that you get connected to someone from Mercari who knows what the hell theyre talking about. And the answer to that is consistent with other platforms from old-time players like eBay and Amazon to currently popular ones like Poshmark YES. Please make sure to only purchase an item or create a listing when you are able to complete the transaction. I just got another buyer who requested to cancel one minute after purchasing. However, USPS needs the full name and address of the person who bought it which he does not have because Mercari deletes the chat after the listing is closed and he does not have access to the shipping label anymore. I don't want to get scammed, Not much you're able to do since its been shipped. This will also be shown to the seller. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. (More details and help on this Tutorial ). You can cancel an order any time before the seller ships. I'm livid right now. See options 1 and 2. im sorry but I wouldnt have shipping it around this time, the insurance doesnt cover packages that are that much, I think mercari only covers 200$? I would just let it deliver to them then they can request a refund if you want. Luckily, I know them from going there so often, so I didn't have to do any paperwork or pay a fee, but it was super annoying. Mercari will likely try to settle out of court in order to protect their public image, but if you're not satisfied with their settlement offer, then don't be afraid to go through the entire process. Or return the item. I doubt it'll work since I used the mercari prepaid label. I just got notifications saying Mercari has canceled and deleted the order. However, before being able to use this service, here are just a few rules which are absolutely necessary to know: Purchases are made in your name and are your responsibility. Create an account to follow your favorite communities and start taking part in conversations. Mercari did. Mercari has a consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases. When this happens, the buyer is refunded immediately at the time of cancellation, but the seller may be eligible for reimbursement. Q2. I originally thought that too but tracking is updated and package will be delivered tomorrow. ', Press J to jump to the feed. Option 1. How to bundle on Mercari as a seller. Quality 539. I sold an item last night, took it to USPS this morning. If you need to cancel an order, our team works hard to make sure its fair for both the buyer and the seller. Is Mercari USA Only? Always be upfront with your listings. I never would have gotten involved with "intercepting a package" for a $12 item. Your timely response to an inquiry or a notification could not just make or break a sale but also win or lose a return claim. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Eligible coupons that are applied to cancelled transactions are issued back to your account. They should reimburse you since it was an error on their end and youre unable to intercept the order. Valid tracking is the key here. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They'll even give you a script to use at the court hearing! Don't forget to remove the discount. I just got notifications saying Mercari has canceled and deleted the order. This buyer has no photo and nk ratings. Provide details about the return and provide photos as proof of the defective item. She's a sure buyer, she says. Cookie Notice Once a buyer has picked the items they want to bundle, follow the steps below. They have to pay you. It could be either the seller's or the buyer's fault, but since this article focuses on buyer scams, let's talk about why buyers go out of their way to find fault in something so they can have it sent back and get refunded for it. If you choose to wait longer you can. Sounds like some kind of miscommunication that could have been easily solved w/out getting all hot under the collar. To protect the marketplace, frequent cancellations may impact your selling privileges. On the 8 th day, the buyer can cancel the sale and receive a refund. Then I opened a new thread on Mercari Help Center (to a different agent named Blair) and got paid instantly. Keep communication lines open and respond promptly. Keep in mind that these orders will be cancelled immediately upon request. They may try to keep up an image of being helpful and serving all of their customers individually, but most people aren't quite fooled by it. Cookie Notice Once a cancellation request has been made, well reach out to the seller to make sure that the item hasnt already been shipped. All Mercari does is pressure sellers to hurry up and ship out the merchandise, get the buyer to pay Mercari and Mercari keeps the money indefinitely! I sold a product for $12 and I dropped it off at USPS that day. Continue Reading Quora User Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Value 571. Im having the same issue and not sure what will happen. The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. I sold an item on Mercari and the order was cancelled on the way to the buyer. This helps increase transparency in the marketplace and allows buyers to make informed purchase decisions. You exchange information, and the next thing you know, your credit card company is calling you for unusual activity. I sold an item last night, took it to USPS this morning. - to keep goods delivered to you that you didn't ask for. The order was shipped before the cancellation took place. No. Then select "this is about returning my purchase," and then "I want to return my purchase.". My order worth $300. Privacy Policy. If the order ships but has not been tracked you will have the option to cancel in 7 days. Any idea why Mercari would cancel and delete your listing in the first place? I'm using a Mercari prepaid label via FedEx and it's a pretty expensive item. If a seller prematurely cancels the transaction they are not eligible for reimbursement. FIX: Have the buyer rate the sale so I can get paid. Positive reviews (last 12 months): 2.5%. and our If shipping yourself, consider availing of courier's insurance, and don't forget to enter the valid tracking number into the Mercari system for shipment visibility. I can't believe they can't just send me the payout and get over it. So many things can come up in life that they're prepared to send a cancellation letter to almost any place you need them to, including: And almost anywhere else you can think of. So, as a seller and owner of your online business, always check your messages and order status page at regular intervals to ensure you're not overlooking any requests, cancellations, or everything in between. 4 Aph06 4 yr. ago I told her she'd have to cancel, she said she put in the request to cancel, and now it shows it's waiting on a response from me? Press question mark to learn the rest of the keyboard shortcuts. 'In honor of imnotlegolas for starting this subreddit. Id take a break away from it, gather yourself, and go back to it. That should take you to a page that looks like this: Press "Settings," then "Notifications." When you scroll, you should see this: As you can see, I have push and email notifications on, but you can choose to have one, both, or none on. Seller is still unable to collect over $165 owed to her on merchandise she properly shipped. After all, Mercari won't be able to make a cut from a purchase that didn't happen on their grounds. Create a new listing. I have about 75 sales done on Mercari and this is the first time this has happened to me. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. It's unfortunate I can't just talk to someone over the phone and be directed to the right department. Going to court may sound scary, but it's better than being taken advantage of. However I reposted and they repurchased next day, and I waited a full day and made sure mercari wasn't gonna cancel again before shipping. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. The question, though, has evolved to: "Are there buyer scammers on Mercari?" By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My mind also told me to record myself taping and packaging up the package and I did. The seller cancels to change shipping options. r/Mercari Shipping price . If the seller confirms that they have dropped off the package with the shipping carrier, but it hasnt received any tracking updates for 7 days, the order will be eligible for cancellation at the buyers request. Mercari will confirm with the seller that they haven't shipped the item. Cancellations are not used in your overall review count and will not have an impact on your star rating. I still have no idea what happened but I do know the buyer got their item. Outside of that, Merc might be nice and let it slide if USPS scanned within a few minutes of the cancellation, but an hour or more and you'll be fighting an uphill battle. For your peace of mind, you may want to avail yourself of the Shipping Protection offered by Mercari. They have 24 hours to respond to the cancellation request. We've listed below three typical scams on this platform. The. As a buyer, you can cancel your order right away if a seller confirms they've shipped the item but there are no tracking updates for 7 or more days. If you happen to lose over a claim, chalk it up to e-commerce seller experience and have the resolve to protect yourself better next time. Always know Mercari can't get every crappy seller off the app and it's in their best interest to see transactions completed so they get payed. Mercari. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. Companies like being difficult, and that's no secret to the public. If someone abandons their listing, ignores the sale, and does not ship the item you bought you can cancel the order Mercari will refund you. At the same time, being an upstanding seller who never sells prohibited items, ships items on time, and always provides complete and accurate photos and photos make you eligible for Mercari Seller Protection. I bought an item on Mercari and then the seller cancelled the order without notif. Mercari gave me a shipping label for an item. 10 22 Mercari Marketplace Marketplace and Deals 22 Comments We get it, and the last point may come across as a tall order. These are called unsolicited goods. You can do this directly through the Mercari app on your phone or tablet.