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But when I press the throttle, nothing happens. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Doesn't matter if the battery is charged or not. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. I tried these fixes and the problem got solved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When you plug your charger into the wall, the indicator light will turn green. If your charger does not turn green when you plug it in, your problem may lie in your charger. Not much help really. Try recharging the battery pack for 8 hours. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. We'll go through each electric scooter and the error codes that occur. Can't get the scooter to start. Range: 4 miles (est) Max. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Set the battery to the side for disposal. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Easy fix but annoying. This is telling you the charger is working. Turns on but shows zeros no matter what. I've emailed support but I'm waiting. 0000005863 00000 n Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Then plug your charger cable into both ends and leave it overnight. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Entice customers to sign up for your mailing list with discounts or exclusive offers. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Can you please tell us how we can improve this article? Hold down the power button for 10 seconds. First, plug in your charger and make sure that it works before continuing. Choose from Same Day Delivery, Drive Up or Order Pickup. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. If you can not grip the top with your fingers use a pair of pliers to assist you. Gotrax recommends 3-4 hours for charging time. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. The key is to build your own vehicle with its own motor coil wire. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. When you plug your charger into the wall, the indicator light will turn green. You will see the LED lights start to flash. Check Out Our Guide! You can now turn your hoverboard back on.*. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Contact an authorized service center for more information about replacements. After fully charging, I prepared for the first ride with the new parts. Take care of your ride so it can take care of you. There is no doubt that hoverboards are a popular and fun way to get around. GOTRAX. An awesome member of our community made this guide. This is telling you the charger is working. E5 - Replace controller / replace entire product. Front tire making a very loud noise. For example, only standing with one foot on your hoverboard can cause some models to beep. When it comes to hoverboards, the magic fix-all is called recalibration. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. 0000002509 00000 n To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Save my name, email, and website in this browser for the next time I comment. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Always be sure to consult the . GOTRAX - F5 Electric Bike. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Has seemingly chose to simply respond but not take action (i.e. - Easy fix. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Take care of your ride so it can take care of you. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. A fully charged battery will have between 36 and 42 volts. On that same hill last week I got about 16 top speed. If that doesn't work, email support. If still showing error code, contact Customer Support for assistance. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. If your Gotrax hoverboard will not turn back on you are experiencing an issue. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Once you ensure the position is correct, gently slide the pack into the tiller. If this does not work, replace the console. You can recalibrate your Gotrax hoverboard by following the instructions above. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Take off the console and pull out the battery, checking all the connections. $799.00. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Easy Fix but time consuming. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Weight: 17 pounds. 0000003486 00000 n Include an image for extra impact. . Kid really loved the speedometer and the cruise control feature! This is one of the most common problems we hear about, so it's always worth checking first. Bolts provided are rusted - poor quality control. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. This is the best method to factory reset GOTRAX GXL V2. You can recalibrate your Gotrax hoverboard by following the instructions above. Problem not solved. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. It sounds like a bad battery but checking the connections is the first step. I had my second issue within 17 business days of receiving the scooter. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Make sure the petals are level with each other and on a flat surface. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. When the battery is fully charged it will change from red to green. This problem could be caused by many different things. The BBB's grade of "F" still . I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. 0000256654 00000 n I have given up on this company doing the right thing. Has been extremely slow to respond with replacement parts. 0000008779 00000 n You can now turn your hoverboard back on.*. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. There are many possible reasons why your Gotrax hoverboard is not balancing. . These models of e-bike only feature an LED Display. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 3. 0000002873 00000 n So, 3 hours for 4 bars = 45 mins of charging time per bar. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Codes often have simple solutions and we are here to assist. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Scary at first. Search General questions or product specific choose what you're looking for from our awesome drop down menu. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Gotrax scooter not charging? Of course, with any new or growing technology there are often hiccups along the way. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. :~f 12`L,@" Shop safe on GOTRAX Official website. 0000006275 00000 n All I've done is adjust the brake pads to prevent rubbing. Looks like spring issue. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. As an Amazon Associate I earn from qualifying purchases. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. GoTrax V2 Not Working. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. This is an internal issue and the bike should be sent back for repair. Has refused refunds. Include an image for extra impact. 0000047449 00000 n Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Choose a size and copy the code below to embed this guide as a small widget on your site / forum. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Learn more about your GOTRAX from full overviews and specs to troubleshooting. You may need a replacement battery if your current one is faulty or has sustained physical damage. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. But, as soon as it worked for quite some time, it started showing various problems. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Returned the v2 and are now trying a m360 instead /crosses fingers. This scooter is giving a E3 Error code and the manual simply states to replace the console. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But some parents may balk at spending more than $100 on an electric scooter. I am on the hook to pay for shipping to send back their poorly made products. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. New comments cannot be posted and votes cannot be cast. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. 0000017087 00000 n Recommended rider age . If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. If the scooter is off but still takes off, this means that the control box is damaged. Using caution, grab the top of the battery and begin to lift it out of the tiller. 110 20 PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. It was the front wheel so more difficult, cost 40 for replacement. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I didn't realize my tires were about half the recommended psi. I continue to struggle with GOTRAX's customer support team. Did you find it helpful? Once you ensure the position is correct, gently slide the pack into the tiller. Listen or look back to see if the rear wheel is slowly spinning. *You may need to perform a recalibration up to three times to fix your issue. I had my second issue within 17 business days of receiving the scooter. Free standard shipping with $35 orders. Of course, you could also have an issue with your battery. Create an account to follow your favorite communities and start taking part in conversations. For example, only standing with one foot on your hoverboard can cause some models to beep. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I will come back and edit the post if I experience anything that you've listed. For further repair and troubleshooting help please visit our repair help area. If the battery is fully charged, then the issue is likely with the motherboard or wiring. 0000013506 00000 n When it comes to hoverboards, the magic fix-all is called recalibration. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Looking For The Best Lock For An Electric Scooter? Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. I absolutely love this scooter. Check the fuse or circuit breaker. Of course, with any new or growing technology there are often hiccups along the way. Check Out Our Guide! I finally received the replacement parts. If your Gotrax hoverboard will not turn back on you are experiencing an issue. I try and ride economical to maximize range and durability. You may want to check your fuse box to see if any fuses are blown. Missing tire extension - poor quality control. So far so good for me. There is no doubt that hoverboards are a popular and fun way to get around. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Thank you GoTRAX for fixing my 7 year olds birthday gift! Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Aug 15, 2020 Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. I have had it for over a month now and have had zero problems with it. It will display all specifications more visibly. `f25Jz>`lf(< @%-vCN EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Its possible the quality slipped with the V2, but they are basically the same scooter. 0000003099 00000 n EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. New Safe Step Technology - Both feet must be placed on the . Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Home. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Entice customers to sign up for your mailing list with discounts or exclusive offers. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Troubleshoot common issues with your gotrax hoverboard with our handy guide. E03 - Change speed settings or gear. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. 0000009925 00000 n Scooter is in the dumpster. Problem is from inside the tire assembly. How do you check the odometer on the GXL V2? Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Now you are finished and ready to test your work. Contact: kevin@ocproscooters.com or text: 714-420-1311. As you can see here I was able to do it with my fingers. This was fixed with the company sending a replacement tire. In all cases the company has been slow to respond. Yes Include an image for extra impact. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. E07 - Replace Motor or Motor Wheel Assembly. To determine whether either of these is true, unplug all of your devices from power and try charging them again. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. We appreciate you customer service and willingness to do the right thing! Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Please contact our customer service team if you are experiencing problems or need more detailed information. rider weight: 154 Lbs. Is a fire hazard. If you experience problems with any of these models of e-bike file a claim below. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Watch out world! Circuit breakers are usually on the outside of the scooter. Power completely shuts off while riding. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Gotrax is known for adapting its electric vehicles to the needs of consumers. Yes, you read that right. Happy to help! So frustrating. 0000000016 00000 n Took 8 business days to fix (total of 11 calendar days). I continue to struggle with GOTRAX's customer support team. {k-m3gKjx 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. The odometer illumination was bright. k 3TXK c"b0] 3:P $% Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. The console on the scooter displays speed in MPH, battery life, and headlight. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. All electric scooter have a fuse or a circuit breaker. Will this problem come back? Only tools required are the 4mm Allen wrench and a set of pliers. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! So in short. Test The Battery Pack On A Scooter That Runs. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). You will see the LED lights start to flash. All night charging leads to 15 minutes of riding. Press question mark to learn the rest of the keyboard shortcuts. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Front wheel cover scraping wheel - easy fix but annoying. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Roller Blades/Bikes. Step 6 Install the battery pack. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. In removed the old handle bar and battery and installed new one. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. GoTrax - GMAX Electric Scooter. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . When the scooter is powered on, press the power button 3 times to switch the speed unit display. 0000001330 00000 n You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Need help troubleshooting a scooter issue? Find your product below and click the link to be directed to the specific information for troubleshooting. GOTRAX sent me a battery and a replacement handle bar. - Very dangerous as you can be cruising along and the motor completely shuts off. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Back fender completely broken off, bottom screw plate snapped. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Repair frozen GOTRAX GXL V2. I have updated my review from 1 star to 3, and will update again . 110 0 obj <> endobj xref 0000006755 00000 n To power the scooter off, press and hold the red button for 5 seconds. *You may need to perform a recalibration up to three times to fix your issue. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Turn the key or power switch on and engage the throttle all of the way. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter.