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To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. How to enable JavaScript. If you can't find what you're looking for, you can use the text search function or one of our various contact options. We are here to support you with your inquiries 24/7. Follow I-85 N to Little Rock Road in Charlotte. Airport information Address Charlotte Douglas International Airport 5501 Josh Birmingham Parkway Charlotte, NC 28219 Airport website Ticket counters Main Terminal This location does not accept cash or checks. This interactive map includes the same points of interest as the printable PDF CLT Terminal Map, but allows you to filter your view by selecting a category of interest. For DOMESTIC flights, DOT regulationallows airlines to limit their liability for a lost, damaged, or delayed bag. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. Interactive CLT Terminal Map. We greatly regret damage to your baggage during transport. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. Priority Pass members are entitled to use their pass for 1 hour at Minute Suites. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. All rights reserved. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. The law applies only if the damage report and the claim for compensation have been made within the time limits set out in the Convention. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. According to the Travel Market Report, average TSA Wait times at CLT are 13.2 minutes.The busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. at the Lufthansa service counter at the airport. and then take a sharp right onto N. Josh Birmingham Parkway. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA General Enquiries: +1 (704) 359 4000 Lost & Found: +1 (704) 359 4012 Travel and health restrictions by destination. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: We really appreciate it! Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. Outside relief area, Between concourses A and B If your baggage has not been found within five days of reporting the delay, we will require a detailed description of the item of baggage and its contents. This will enable us to attend to forwarding your baggage as quickly as possible. Charlotte Douglas International Airport Address 5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA Phone +1 704-359-4013 Web Visit website Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Charlotte Douglas is a fully connected airport with all concourses accessible from the main terminal, as well as each other. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. Compensation is specified in so-called Special Drawing Rights (SDR). You may also call 704-359-5555 for the latest parking information. What to Do When the TSA Finds a Prohibited Item in Your Carry-on Bag, The Best Underseat Luggage of 2023, Tested and Reviewed, Charlotte-Douglas International Airport Guide, The Top Tips For Visiting Disney California Adventure, Chicago Midway International Airport Guide, Airline Lose Your Luggage? Our customer self-service tool below can help with changes to existing reservations! Amar was born and raised in England and sadly didnt catch his bout of wanderlust until his early twenties. Screening at certain airports is performed by private companies and not TSA. Please allow up to six months to fully investigate your claim. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. Ans: Contact American Airlines via phone or at their lost baggage counter. The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. Contact your airline for lost or missing baggage. The Hourly Deck is also the most convenient parking option if you prefer to meet your passenger in the terminal. Free Wi-Fi is available at CLT for passengers to use in all public areas. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. If in doubt, please contact each agency individually. FRALH12345) by email. If the office has availability for that day, then yes you should be able to. Washington, DC 20590855-368-4200. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. We have Answers. Airport Automated Information: 704-359-4910 Airport Information/Paging: 704-359-4013 Visitor Info Center: 704-359-4027 City of Charlotte Aviation Department: 704-359-4900 Airport Law Enforcement & Emergency: 704-359-4012 Media Queries ONLY: 704-359-4933 or email media@cltairport.com. This site does not include all credit card companies or all available credit card offers that are on the market. Passengers should file a baggage claim with their airline as soon as possible. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Concourse E consists of 33 gates numbered E1 to E13, E18, E20 to E31, E36 to E38, E40, E41, E43, and E45 and is situated on the east side of the airport. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Once we have received your complete damage report, you will be given confirmation in writing with a reference number. This interactive . The Welcome Center (tel. As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags contents - subject to depreciation and maximum liability limits. Is curbside check in available with wheelchair service. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. CLT has 5 lounges 2 American Airlines Admirals Clubs, a Centurion Lounge, a Minute Suites, and a USO lounge for active military. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. 2023 Red Cirrus, LLC. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. If you call this number after hours, you can leave a message. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. Have a Question? Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? 5501 Josh Birmingham Parkway Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? Get our travel tips Delivered to your inbox. These parking lots charge a flat fee of $12 per day. At Frontier Airlines, we are committed to serving our customers quickly and efficiently. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. Airlines are not allowed to set an arbitrary daily amount for interim expenses. Contact Reservations Back to top With award nights starting at just 3,500 World of Hyatt points per night! The majority of missing items of baggage are found within the first 24 hours. ** Day Pass for any passenger. Reach out to us on one of our various channels below, at any time, and we will assistyou shortly. What can I do if my baggage has not been found within five days of reporting the delay? Yes, if you are not being permitted to check-in online then it seems you will need to finalize your check-in at the airport. For example, what is the distance between gate D13 and E32? If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. As soon as we have found it, we will contact you to arrange how to return it to you. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. Take exit 32 from I-85 N to merge onto Little Road Road and continue onto N. Josh Birmingham Parkway. Unfortunately, there is no way around that. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. Luggage: CLT has no luggage storage facilities inside the airport. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. We pick up in Charlotte on the baggage claim level. Not necessarily, it depends on the airline you are flying. For more information on our advertisers, see here. You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. To reach Concourse E, take a right out of Concourse D, or to reach the other concourses, continue straight along the moving walkways. The rental car facility is located outside the terminal on level 2 of the hourly deck. Charging Stations:These can be found in all concourses and some gate areas. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. Animal relief area Baggage claim: Zone A Outside relief area Between concourses A and B Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. list. Its best that you check with your airline whether this is available. Security at Charlotte Douglas CLT Airport The TSA toll-free number is 1-866-289-9673; email: TSA-ContactCenter@dhs.gov. Passengers can be picked up and dropped off on either the departure or arrival levels, but waiting is not permitted. Directions for submitting a mishandled baggage claim: 1. All designated smoking areas have been improved with enhanced air circulation. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. The exchange rate is subject to fluctuations and is set by the International Monetary Fund. Airlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.). The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. If you wish to park your vehicle and escort a . Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. The tricky part about losing an item in an airport is that it can end up with one of several agencies, depending on where you actually lost it, and who found it. Does CLT provide shuttle rides between gates/terminals? After 90 days, any item left unclaimed will become the property of the city. There are several shops and restaurants in Concourse D with more situated in the D/E connector. If you have left something behind on board one of our aircraft or in one of our Lufthansa lounges, please report this immediately on arrival either: With the help of your detailed description, we will carry out an intensive search and endeavour to locate this item as quickly as possible. Thank you! For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Find 2 listings related to Delta Airline Baggage Claim in Cleveland on YP.com. Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. Email needed if you'd like comment updates. Concourse D is located on the east side of the airport and is the main concourse for international flights. The main terminal is the central body of the airport and consists of 3 levels. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Charlotte, NC. Award nights for Marriott Bonvoy members start at 30,000 points per night. Please be assured that we take all necessary measures to remedy the damage. In the event of damages to carry-on baggage, liability only applies if the airline or its personnel can be shown to have caused the damage. There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. Award nights start at 43,000 Hilton points per night. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. No responsibility will be taken by the bank advertiser for these comments.