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They may also be responsible for providing support to Apple Authorized Service Providers. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Below, we have recapped what to expect from Apple this March and April based on rumors. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Add to Favourites IN-Technical Specialist. Top editors give you the stories you want delivered right to your inbox each weekday. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Do you love how it feels to help others? Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Learn more (Opens in a new window) . MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. They offered benefit options such as health care for all employees full- and/or part-time. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. In the US alone, Apple has 265 retail stores across 44 states. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. The Apple Professional Training courses are now available at training.apple.com. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session A selection of macOS tips to make your Mac life a more effortless experience. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. United States Department of Labor. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Save someone's day. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Core training took place off-site and included 15 new employees like myself. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. This cookie is set by the Google. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. This cookie is set by GDPR Cookie Consent plugin. The exam costs aren't as crazy as CompTIA. As mobile devices become more complex, technicians will be needed to repair and maintain them. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The latest news and updates, direct from Apple. And after you've passed an exam, display your verified digital badge on any professional networking site. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. We're committed to being your source for expert career guidance. The work environment for an Apple technical specialist is usually in an Apple Store. This cookie is installed by Google Analytics. At first I didn't understand why she was so upset about an easily replaceable phone. Click here to see the total pay, recent salaries shared and more! Copyright Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. We draw on the differences in who we are, what weve experienced, and how we think. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. After submitting my application it was a waiting game. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Your work hours will be based on business needs. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Youll need to be flexible with your schedule. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. You may be communicating with other technicians, engineers or managers. Copyright People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Here's what we know so far. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Choose your path We deliver a full range of Apple courses, including support and repair training for Apple devices. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. When a customer needs assistance, you quickly assess their situation. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. They can also help businesses to develop and implement best practices for protecting their data. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Learn more about your EEO rights as an applicant (Opens in a new window) . Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. This provides the opportunity to progress as you grow and develop within a role. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Get weekly top MacRumors stories in your inbox. Apple certification programs are IT professional certifications for Apple Inc. products. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. The program is open to institutions in Europe, the Middle East, India, and Africa. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. And be amazed by what it does for yours. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. View All Courses Questions? Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Related: 17 Apple Technical Specialist Interview Questions and Answers. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. . The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Both full-time and part-time jobs are available. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. The customers can make or break the day which led to many days being . Copyright 2023 Apple Inc. All rights reserved. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple Inc. All rights reserved. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Melissa is learning about more than technology. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Geniuses often made $25 to $30 an hour based on their tenure. Europe's No.1 Apple Training Specialist. When a customer needs assistance, you quickly assess their situation. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. You also have the option to opt-out of these cookies. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. There is tons of support when needed and the training/onboarding process is great. All Apple certification exams are delivered through OnVuea live, online proctoring solution. You may be communicating with customers about technical issues or non-technical issues. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The next 10 days were essentially "Apple boot camp." A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. This website uses cookies to improve your experience while you navigate through the website. Your day in the Apple Store is filled with a range of focused support and service tasks. 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Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Get 20% off your Jamf training if you work in education. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Copyright 2023 Apple Inc. All rights reserved. Bing Ads sets this cookie to engage with a user that has previously visited the website. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. You have excellent time management skills and can make decisions quickly. Surname must be different to the First Name. The entire store team benefits from your commitment to providing the best care for customers. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Apple's most powerful Mac will finally shift to Apple silicon. Apple today launched updated professional training and certifications for IT support and management. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. You have excellent time management skills and can make decisions quickly. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). You reassure customers when delivering product diagnoses and potential solutions. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Customer loyalty and satisfaction is their number one priority. Some employers may accept candidates with a high school diploma or an associates degree. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Assess employee needs and develop tech training related courses and/or programs. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Apple is a drug-free workplace. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Own your learning schedule with self-paced, online courses. To view your favorites, sign in with your Apple ID. Come eager to listen and learn from your team, your mentors, and your customers. Come to us in your pursuit of success. Both full-time and part-time jobs are available. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Its a secure, shareable credential. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Apple is an equal opportunity employer that is committed to inclusion and diversity. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. We were thanked for coming and then excused once we had completed our quiz. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . The entire store team benefits from your commitment to providing the best care for customers. As part of that process, were rolling out Mac as a choice for our employees. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Apple is a drug-free workplace. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. This requires a lot of testing and coordination between different teams within Apple. Thanks to her teams help and extra tech training, she got to know our products inside out. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. This can be a very rewarding job, but it can also be stressful at times. An Apple logo or digital badge is a seal of approval and a promise of excellence. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour.