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Dinner, I really didn't know about bed bugs at the time. The pool was nice and warm Great value!, Approximate prices in EUR for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. We allow a maximum of 2 pets per pet friendly room. So pets or no pets? I have never received such terrible treatment in my life!! close to everything i needed to go to. The Hotel has a regular pest control program in place. )Icon Color & Report Disclaimer, File a new bed bug report at this location. Oh, & rooms were almost sound proof! On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . I love the quiet calm vibe. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. "We've done $2.5 Million homes. Made to order omelettes! I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. The most helpful contributions are detailed and help others make better decisions. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. NEVER again! "That tells me right there in plain black and white that it's getting worse.". It is my hope that you see fit to give us a second chance to win your valuable business back. (Click on the Red Icon to view detailed bed bug reports.) The bathroom had poop on the toilet when we checked in. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. We all have bed bug bites all over us and they are very uncomfortable! It seems that communication was lacking in your case, I apologize. Please enter the dates of your stay and check what conditions apply to your preferred room. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. I felt like it was inconvenient for us to dine there or something. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. Unfortunately, he was the only one during our stay there that was friendly. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. To edit a review youve already submitted, contact our Customer Service team. The mountain view is stunning. Also the heater in my room didnt work I had to use a portable heater to heat the room. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. It is served in the restaurant. 714 out of 2735 reviews" ", Rating 6 - Okay. I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. Basically got one night free with purchase of one night compared to other Hotels in same area. Pool was so crowded my 16 year old wouldnt get in. All rights reserved. (Click on the Red Icon to view detailed bed bug reports. We do allow pets and have a designated area for pet friendly rooms. This service may contain translations powered by Google. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. 96 out of 2735 reviews" ", Rating 2 - Terrible. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. We will definitely stay here again if we are in the area! Very condescending when protocol had changed since last time we stayed. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Prices for cribs and extra beds aren't included in the total price. After their trip, guests tell us about their stay. Beautiful facilities, parking lot was a bit dark at night. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. For the money, this hotel was beyond worth it. There were stains and drips on the bathroom walls and the linens were very wrinkled like they had already been slept in. If we find any, we delete them and, if necessary, take action against whoever is responsible. We all have bed bug bites all over us and they are very uncomfortable! Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary . Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. Colorado Springs, Colorado 80920. Lunch, When I checked in I paid in advance for a one week stay at a special winter rate. This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. Tenants and landlords - bed bugs in residential premises. Colorado Housing Connects can help you navigate housing information and resources. - Terms of use - Privacy - Disclaimer. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. Beautiful little hotel Frequent visitors over many years and always pleased. I always enjoy staying here! But I could not overlook the bed bugs. Yeah right! Our room was clean and stocked. 4300 Cherry Creek Drive South Denver, CO 80246, Colorado Health Information Data Set (CoHID), Office of Public Health Practice, Planning, and Local Partnerships (OPHP), Air Quality - Monitoring, Modeling and Data. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. I would definitely stay again! The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! Please see our partners for more details. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. Colorado Springs Bed bug Reports Best Western The Academy Hotel Bed Bug Reports Recommended tips after hotel check-in: 1. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We love that its very entertaining with the warm pool, fooseball and ping pong, wii, plenty of lounging areas that are more than comfortable. Colorado Springs is ranked number 42 on the company's list for bed bugs, it announced Thursday. The Academy Hotel Colorado Springs takes special requests add in the next step! I have never received such terrible treatment in my life!! Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Travelers may receive a savings voucher when they submit a review. We went back to the area for spring break and decided to stay there again because of the location and price. Booking.com does not accept responsibility or liability for any reviews or responses. 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America They give you a welcome goodie bag. Top notch guest services. Econo Lodge North Academy: BED BUGS - See 171 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. The room was very nice, clean and in great condition. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. "Before I even bring my bags into an into a hotel room at all. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Bar is always amazing! Lamp didnt have lightbulb. I then contacted the BBB. See More Rooms & Suites 01 / 09 N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. - Terms of use - Privacy - Disclaimer. A great pool in the lobby which is nice for kids. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Mountain View was decent but not sure its worth the up charge. On Mar 24 2011 Well. 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. I did miss the hot tub this winter visit, but the gorgeous live Christmas tree and fire made several families happy to gather and celebrate! Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. So what can you do to guard against bringing these bugs home with you the next time you travel? The Academy Hotel Colorado Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival. The Hotel has a regular pest control program in place. If bedbug cases are increasing locally, health department officials wouldn't know it. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. But the complaints stop there. Pick up the mattresses in the rooms and look under it. Front desk amazing. Check your booking confirmation email to find your booking number and PIN. You may either dine in the restaurant or take your breakfast to go back to your room. All of which have experienced no problems. Rooms hallways ,pool area, dinning area. We also missed the free breakfast because it ended at 9am. Our bed was horrible. Tripadvisor performs checks on reviews. Rooms were clean and comfortable Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Breakfast is excellent for a hotel breakfast. Breakfast is unreal. They have a wonderful breakfast bar. The indoor pool was great, the bed's were comfortable. Though the lobby is lovely don't let it fool you! They are also responsible for the costs associated with eradicating the unit of the pests. This place is such a gem!! Breakfast was okay, but servers were nice. )Icon Color & Report Disclaimer, File a new bed bug report at this location. A nice grill and bar. 8110 N Academy Blvd, Colorado Springs CO 80920 Super 8 U S A F A North 1.13 Miles Away 8135 N Academy Blvd, Colorado Springs CO 80918 Days Inn 1.15 Miles Away Nobody is safe," Freeland said. Examine your luggage carefully while repacking and when you return home. Cancellation and prepayment policies vary according to accommodations type. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. Check your selected option for more info. I felt like it was inconvenient for us to dine there or something. There were a lot of families with small children so that made for a very noisy hotel. Basically got one night free with purchase of one night compared to other Hotels in same area. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. The only way to leave a review is to first make a booking. Sign up and we'll send the best deals to you. Lock in the lowest price from these sites. more. Wonderful. I was not told that the rooms all along the hallway we being renovated. The Academy Hotel Colorado Springs has been welcoming Booking.com guests since Dec 5, 2012, Top Location: Highly rated by recent guests (8.9). COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! The Academy Hotel Colorado Springs View Hotel 3,386 reviews 0.1 km from Econo Lodge North Academy Free Wifi Free parking Breakfast included Hampton Inn Colorado Springs I-25 Central View Hotel 32 reviews 0.2 km from Econo Lodge North Academy Free Wifi Free parking Visit hotel website Breakfast included A chef was available to make made to order eggs/omelets! The breakfast was not the greatest but the people doing the egg station was amazing and very friendly. They'll have to be paid for separately during your stay. In an email El Paso County Officials say "While bedbugs/lice are a nuisance, the do not transmit infectious diseases; therefore, they don't investigate or track potential bedbug/lice issues.". The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. Surprisingly good place with an interesting main lobby / restaurant area. I never swim with my kids because I hate cold water and was able to swim with them for hours. Colorado Springs actually moved down 19 spots on the list from 2012 when it was . * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. Breakfast was above expectations, and the restaurant was on point. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Service was amazingly efficient. The eggs are almost impossible to see when laid on most surfaces. They want to eat that's all they know.". Pet-friendly rooms are also available. There's nothing I didn't like. Owner quickly gave full 11day-scheduled refund without checking the room for himself. Room was a nice surprise- nice size, comfortable beds and chair. The rest of the staff was very, very rude and it did not feel welcoming. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. We went back to the area for spring break and decided to stay there again because of the location and price. Oh, & rooms were almost sound proof! if the writer is claiming to be someone else). The Academy Hotel 719-598-5770 8110 N Academy Blvd Colorado Springs CO 80920 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Breakfast included made to order omelets, waffles with cherry sauce and whipped cream. The Academy Hotel Colorado Springs, Colorado Springs, Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. They also have very strict protocol on handling complaints such as this. Select dates to see this property's availability and prices, Food: Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Each review score is between 1 and 10. Call 1-844-926-6632 or visit, Steps to prevent and control bedbugs are available from the. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. Breakfast, If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. She contacted me later in the day and said she would e-mail me their report. Your contribution should be yours. Bed Bug Planet SM Reports Embassy Suites Hotel Colorado Springs (719) 599-9100 7290 Commerce Center Dr Colorado Springs CO 80919. . Booking not found double-check your booking number and PIN then try again. But the complaints stop there. Typically, they come out at night to feed but during the day, they are most likely found within a 5-foot radius of the bed. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. Check under the box spring. If you stayed at this property through Booking.com, you can write a review. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. I really didn't know about bed bugs at the time. Additional sorting options might be available (by type of traveler, by score, etc). While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. Just really not clean. more. The number of extra beds and cribs allowed depends on the option you choose. Nice spacius and clean Please see our partners for more details. Rating 10 - Excellent. The front desk staff were excellent as well as the Hotel itself. I then contacted the BBB. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. This is the version of our website addressed to speakers of English in Canada. This is a great hotel. Service was amazingly efficient. Great breakfast, great staff , overall a great experience. Such a treat! Weird. Reserved 2 rooms, 1 king & 2 queens. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. I never swim with my kids because I hate cold water and was able to swim with them for hours. Was not really expecting housekeeping but they did come during our 3 day stay. The breakfast was excellent and free but the staff during breakfast was totally rude. * Complimentary Breakfast: * Check-In: 4pm | Check-Out: 11am SUPER easy on and off the highway, and location makes it a 20-30 minutes closer to Denver airport than downtown hotels. Buffett had a little bit of everything., The room was very nice, clean and in great condition. It seems that communication was lacking in your case, I apologize. Its the best place we have ever stayed. Sincerely, John Wilkins/Owner. Right now bedbugs are a problem here at home in Colorado and in all 50 states. We stayed here with our two kids. 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. Weird. Pool area was poorly lit but was heated. We have more than 70 million property reviews, all from real, verified guests. Seafood, Booking.com. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. Staff was very nice and helpful, beautiful rooms and location! Pizza, Highly recommend. Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. Hotel was clean and had a pleasant clean smell. Bedbugs in room. The sink and tub did not drain/drained exceptionally slow when you turned the water on so you were standing in dirty water, or spitting your toothpaste out in a bowl full of water. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike The place was super clean. Arrive: 03-01-2023 . The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. didnt really like the bed because it was just ok. Disliked: Cleanliness, staff & service, amenities, property conditions & facilities. Exterminators recommend we use the acronym S.L.E.E.P. hekkles 4 5 Bed Bug Review of The Academy Hotel Colorado Springs Reviewed March 17, 2017 via mobile As a military family most every business in the area is vet accommodating to military not here. Disgusting! Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. Breakfast staff not so hospitable. Respect the privacy of others. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Unfortunately, he was the only one during our stay there that was friendly. Guests can enjoy a game of billiards, throw darts or watch sports on TV at Falcons, which offers daily Happy Hour specials. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Overall, still comfortable and friendly service. This is a great value. This was for the price a grand slam! Welcome to our newly updated hotel. American, For the money, this hotel was beyond worth it. Disappointed that bar closed at 10pm on Friday & Saturday, Bartender on Friday was not real friendly. I really didn't know about bed bugs at the time. All cribs and extra beds are subject to availability. Booked this on a major travel site for an incredibly low price. It's a two bed room. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. We all have bed bug bites all over us and they are very uncomfortable! Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. I did not like how dark the place was, and how murky the pool was. The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! The atrium for the hotel is beautiful. Please dont include personal, political, ethical, or religious commentary. The family-owned Academy Hotel is also set right next to the south gate to the Air Force Academy. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. This property has taken steps to provide more sustainable and eco-friendly travel. Wish there was a hot tub for the grownups but no biggie. Get exclusive access to members-only deals by email. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Use cautionwhen using pesticides and always follow label directions. Building itself is beautiful. The Academy Hotel is independently owned and operated. Called back immediately to report and the GM called back fe. Ideally, we'd publish every review we get, positive and negative. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. Great place to stay, great location and awesome breakfast!! Food was outstanding! This hotel was highly-rated for its very comfy beds. Rooms are cozy and comfortable, with bright art work on the walls and sitting areas. 2. The check-in was fast and easy. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. WiFi is available in all areas and is free of charge. The Academy Hotel | 8110 N. Academy Blvd. We all have bed bug bites all over us and they are very uncomfortable! This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in.